Extended Warranty

What will the Extended Warranty cover? 

ITPartsHelp will warranty any product on our website for 30 days.  ITPartsHelp will also offer 1 Year and 2 Year Extended Warranty to certain products for an additional fee.  If your product does not offer an extended warranty upon check out, please contact us and we will let you know if your product is available for an extended warranty.

I will start from the beginning here to make sure you understand what our Extended Warranty is.  According to the dictionary the definition of the word warranty is:

A guarantee given to the purchaser by a company stating that a product is reliable and free from known defects and that the seller will, without charge, repair or replace defective parts within a given time limit and under certain conditions.

The given time limit for our Extended Warranty is 1 year or 2 year, depending on the product.  Conditions vary widely between products and it is important to read the terms to understand exactly what is and is not covered.

In general, our basic Extended Warranty and service support will give you:

• 1-year of protection from the date of receiving your product.
• Hardware support for defects in product material or workmanship.
• 7-day a week access to some type of technical support such as call-in, email or chat.
• Mail-in repair service should trouble shooting via phone prove futile, or shipment of replacement part to the customer if it is deemed the fix can be easily done by the user.
• Return and replacement of any laptop that is simply dead (non-working) on arrival (DOA).

Our Extended Warranty will not cover:

• At home fix and repair service.
• Accidental drops or spills that break the laptop.
• Loss of laptop through theft, fire, power surge or some natural phenomenon.
• International support for when problems arise and you're in another country.
• "How to" support for things such as installing 3rd party software or removing viruses.

That's a quick take on what our basic Extended Warranty will or will not cover, but as stated, conditions for each product may vary.